Refund policy

Return & Refund Policy

Since our products are made to order, we carefully prepare every item with love and attention to detail.

Returns

Because our items are made to order, we do not accept returns or exchanges for change of mind, incorrect size/color selection, or simply not wanting the item anymore.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and, when appropriate, provide a replacement or other suitable resolution.

Personalized & Custom Orders

Custom or personalized items cannot be returned or exchanged unless the item arrives damaged or there is an error on our part.

Shipping Issues

We are not responsible for delays caused by the shipping carrier. Please ensure that your shipping address is correct before placing your order. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply.

Our Promise

We want you to love your order! If there is a problem with your purchase, please reach out to us and we’ll do our best to make things right.